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Abstract

ABSTRACT
The goal for this research is to know service quality and customer satisfaction in Sharia Banks in Surakarta based on customer perception. Service Quality (SERVQUAL) method recommended by Parasuraman et al. (1985) and applied in Islamic Finance in Kuwait by Othman and Owen (2011), has been used in the measurement of service quality in this research. Sample of this research is customer from Sharia Banks in Surakarta, which start their operational before 2010. We used questionnaire to collect the data. We gave the questionnaires to Islamic agencies, foundations and universities. Result of this research show that assurance dimension is the highest rank among all dimensions. However, all dimension are had high percentage. All these indicate that Sharia Banks have a high performance.

Keywords

Sharia Bank’s Service Quality

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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

How to Cite
Ummu Mashitoh, & Slamet. (2023). PENGUKURAN SERVICE QUALITY BANK SYARIAH DI EKS KARESIDENAN SURAKARTA. JABE (Jurnal Akuntansi, Bisnis Dan Ekonomi), 13(01). Retrieved from http://jurnal.stas.ac.id/index.php/jabe/article/view/71

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